Support & Resources
Access all the tools, documentation and resources to get the most out of your Netinary solution.
Netinary Client Portal
Your secure workspace to manage your MultiBox solution and access all services.
Manage your MultiBox
Configuration, users, real-time reports
Technical Support
Ticket creation, incident tracking, knowledge base
Downloads
Software updates, documentation, tools
Billing & Licenses
Invoices, contracts, license renewals
Secure Connection
The Netinary client portal uses SSL/TLS encryption and strong authentication to protect your data.
- Multi-factor authentication (2FA) available
- Access from any browser
- iOS/Android mobile app available
- User roles and permissions management
Wiki Content
Installation Guides
Step-by-step installation of MultiBox Local, Prime and Cloud
Advanced Configuration
RADIUS, VLAN, PMS integrations, LDAP, custom captive portals
API Documentation
REST API reference, code samples, webhooks, SDK
Troubleshooting
Resolving common issues, logs, diagnostics
Video Tutorials
Screencasts and video demonstrations of features
Release Notes
Version history, new features, fixes
Technical Wiki
Comprehensive technical documentation, user guides, tutorials and knowledge base to master Netinary.
Over 500 articles written and maintained by our technical engineers. Full-text search, categories and tags to quickly find the information you need.
Netinary Training
Training programs to master the MultiBox platform and get the most out of it.
Administrator Training
2 days • On site or remote
Comprehensive training for system and network administrators. Install, configure and manage your MultiBox fully autonomously.
Curriculum:
- Installation and initial configuration
- User and group management
- Captive portal configuration
- Integrations (PMS, LDAP, payment)
- Monitoring, reporting and troubleshooting
User Support Training
1 day • On site or remote
Hands-on training for front-desk and support teams (hotel reception, helpdesk). Handle user requests on a daily basis.
Curriculum:
- Creating and managing WiFi accounts
- Password resets
- Resolving common issues
- Using the management interface
- Viewing basic reports
E-Learning & Online Resources
In addition to on-site training, we offer an e-learning platform with video tutorials, quizzes and practical exercises available 24/7.
50+ Videos
Step-by-step tutorials
PDF Documentation
Downloadable guides
Certification
Training certificate
Contact Technical Support
Our support team is available to answer all your technical questions.
Support Levels
Standard Support
Included in the maintenance contract:
- Hotline 9am-6pm (business days)
- Email support (reply < 24h)
- Client portal and wiki access
- Software updates
Premium Support
Add-onPriority assistance for critical sites:
- On-call coverage 24/7/365
- Guaranteed SLAs (reply < 2h for P1)
- Priority ticket handling
- Dedicated project support