Frequently Asked Questions
Find answers to the most common questions about Netinary, our MultiBox products and our WiFi access management solutions.
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General Questions
Netinary is a French company specialising in professional WiFi access management solutions. We offer complete captive portal, authentication and access control systems for public and corporate WiFi networks.
Our flagship product, the MultiBox, is a complete platform that manages user authentication, custom captive portals, integration with your existing systems (PMS, LDAP, payment systems) and regulatory compliance (GDPR, LCEN).
A captive portal is a web page that appears automatically when a user connects to a WiFi network, before they gain access to the Internet. It is the first interface your customers or visitors encounter.
A captive portal lets you:
- Authenticate users (login/password, SMS code, social media, etc.)
- Collect marketing data (email, profile, GDPR consent)
- Display your terms of use and legal notices
- Promote your services with personalised content (advertising, special offers)
- Meet legal traceability obligations (LCEN in France)
The MultiBox is our all-in-one hardware and software solution for WiFi access management. It is an appliance (or virtual instance) that installs on your network and handles all WiFi user management.
The MultiBox manages:
- User authentication (captive portal, RADIUS, 802.1X)
- Creation and management of access accounts
- Integration with your third-party systems (hotel PMS, LDAP directory, CRM)
- Online payments for paid WiFi
- GDPR and legal compliance (connection traceability)
- Usage reports and statistics
- Centralised multi-site management (Cloud version)
Available in 3 versions: Local MultiBox (single sites), Prime MultiBox (high-volume sites) and Cloud MultiBox (multi-site with centralised management).
Netinary mainly serves the following B2B sectors:
- Hospitality - 3-5 star hotels, hotel chains, tourist residences
- Healthcare - Hospitals, clinics, nursing homes (patient + medical staff WiFi)
- Education - Universities, higher education institutions, campuses (student WiFi + eduroam)
- Retail - Shopping centres, shops, restaurants (customer marketing WiFi)
- Enterprise - Headquarters, multi-site offices (employee + guest WiFi)
- Operators/MSPs - Internet service providers, telecoms, integrators (multi-client Cloud offering)
Netinary has been developing and deploying network access management solutions for over 25 years (founded in 2001). We are one of the French pioneers of captive portals and WiFi authentication.
A few key figures:
- 50+ major clients throughout France
- Thousands of concurrent users on our largest platforms
- 99.9% availability on our critical infrastructure
- 100% GDPR compliance and French law (LCEN)
- Prestigious references: 5-star hotels, university hospitals, universities, airports, major groups
Yes, absolutely. GDPR (General Data Protection Regulation) compliance is at the heart of our solution.
Netinary ensures:
- Explicit consent - Collection of user consent for each data processing operation
- User rights - Right of access, rectification, erasure and portability
- Data minimisation - Only the necessary data is collected
- Enhanced security - Encryption, restricted access, logging
- Hosting in France/the EU - Your data stays in Europe (sovereignty)
- Retention period - Automatic deletion according to your policies
- Full documentation - Records of processing activities and impact assessments available
We are also compliant with the LCEN law (1-year retention of connection logs) and PCI/DSS for payments.
Technical Questions
The MultiBox is compatible with all professional WiFi equipment on the market thanks to its open architecture based on industry standards (RADIUS, 802.1X, WISPr).
Our certified partners include:
- Cisco / Cisco Meraki - Full range (controllers, cloud-managed APs)
- Aruba (HPE) - Controllers and Instant APs
- Ruckus (CommScope) - SmartZone, Unleashed, ZoneDirector
- Ubiquiti - Full UniFi range
- Huawei - Enterprise range
- Aerohive (Extreme Networks) - Cloud IQ
If you use another manufacturer, contact us: our solution works with any equipment that supports standard RADIUS authentication.
The MultiBox features native connectors for the leading PMS (Property Management System) platforms in the hospitality market.
Certified PMS integrations:
- Oracle Micros Fidelio - Opera suite (PMS, S&C)
- ImagineSoft - Winlog, WinResto
- Locatel - Full suite
- NovXTel - Sistema PMS
- Other PMS - Via REST/SOAP API or CSV files
Integration features:
- Real-time synchronisation - Automatic creation of a WiFi account on guest arrival
- Stay management - Validity period = length of stay (check-in → check-out)
- Room number - WiFi access code = room number (optional)
- Multi-room - Support for suites and connecting rooms
- Billing - Posting of paid WiFi usage to the PMS
Yes, fully. The MultiBox integrates natively with all standard corporate directories.
Supported directories:
- Microsoft Active Directory (AD) - SSO authentication, security groups
- OpenLDAP - LDAP v3 standard
- Azure AD (Entra ID) - Cloud authentication
- Other LDAP directories - Novell eDirectory, 389 Directory Server, etc.
Features:
- Seamless authentication - Your employees use their usual login/password
- Group synchronisation - Access rights based on AD groups
- Password policy - Compliance with your AD policy (complexity, expiry)
- 802.1X / EAP - Secure authentication without a captive portal (PEAP, EAP-TLS)
The MultiBox supports all modern authentication methods, configurable to suit your needs.
Available methods:
- Login/password - Local database or external directory (LDAP, AD, RADIUS)
- SMS code - One-time code sent by SMS
- Social media - Facebook, Google, LinkedIn (OAuth 2.0)
- Email - Login link sent by email (passwordless)
- Room number + name - For hotels (with PMS validation)
- Printed access code - Prepaid tickets, vouchers
- QR Code - Scan of a unique QR code
- Online payment - Bank card (Stripe, PayPal, etc.)
- 802.1X / EAP - Secure authentication for businesses (PEAP, EAP-TLS, EAP-TTLS)
- Open access - Simple connection with terms of use
- MAC address - MAC address whitelist (IoT, devices)
You can combine several methods and define rules based on the user profile (customer, employee, guest, etc.).
Yes, with the Cloud MultiBox (CMB) solution. This is our offering dedicated to the centralised management of multi-site networks.
Cloud MultiBox architecture:
- Central cloud console - Manage all your sites from a single interface
- Local controllers - A local MultiBox on each site (autonomous operation in the event of an Internet outage)
- Real-time synchronisation - User accounts, policies, consolidated reports
- Unlimited scalability - Add as many sites as you need
Typical use cases:
- Hotel chains - Centralised management of dozens of properties
- Multi-store retail - Unified marketing campaigns across all points of sale
- Multi-office enterprises - A single WiFi policy across all sites
- MSPs / Operators - Managed service for multiple end customers
Yes. The MultiBox exposes a complete, documented REST API for all your bespoke integrations.
API features:
- Account management - Create, modify and delete users
- Authentication - Credential validation, sessions
- Statistics - Extraction of usage reports, connections and volumes
- Configuration - Management of captive portals and access policies
- Webhooks - Real-time event notifications (new connection, payment, etc.)
Supported formats:
- REST/JSON - Modern API with OAuth 2.0 / JWT authentication
- SOAP/XML - For compatibility with legacy systems
- CSV/Excel - Bulk import/export
Full documentation and code examples are available in our technical Wiki.
Sales & Pricing
Netinary pricing varies depending on the chosen model, the number of users and the required features. Every project is unique.
Our 3 models:
- Local MultiBox (LMB) - For single sites, up to 200 concurrent users
- Prime MultiBox (PMB) - For complex or high-volume sites, 1,000+ concurrent users, high-availability clustering
- Cloud MultiBox (CMB) - For centralised multi-site management, unlimited scalability
Pricing models:
- Perpetual licence - One-off purchase + optional annual maintenance
- Annual subscription - Annual payment including support and updates
- SaaS mode (Cloud only) - Monthly payment per site or per user
Contact our sales team for a tailored quote to suit your specific needs.
Yes, absolutely. We offer several options to test Netinary before purchase.
Available options:
- Online demo - Personalised presentation of the solution by our experts (1h, by video call or on site)
- Cloud test environment - Access to a pre-configured demo instance (duration: 15 days)
- On-site PoC (Proof of Concept) - Installation of a MultiBox on your infrastructure for real-world testing (duration: 30 days)
- Limited evaluation version - MultiBox with limitations (50 users max, 30 days)
Contact us to arrange a demo or request a test environment.
No, our pricing is transparent. All costs are detailed in the quote.
What is included in the licence:
- Complete MultiBox software - All the features of the chosen model
- Minor updates - Security and bug fixes
- Technical documentation - Full access to the wiki and installation guides
- Initial support - Assistance with installation and basic configuration
Paid options (optional):
- Annual maintenance - Priority technical support + major updates (recommended)
- On-site installation - Installation and configuration carried out by our technicians
- User training - Training sessions for your teams (admin, support)
- Bespoke development - Tailor-made customisations (portal, integrations)
- Cloud hosting - If you choose our hosting rather than on-premise
No hidden costs. All charges are discussed and approved before the contract is signed.
No. The MultiBox is compatible with all professional WiFi equipment on the market. You can keep your existing infrastructure or freely choose your WiFi supplier.
Our philosophy:
- Open architecture - We do not force any specific WiFi manufacturer on you
- Independence - You retain control of your network infrastructure
- Flexibility - Change your WiFi equipment without changing the MultiBox
- Guaranteed compatibility - Universal RADIUS, 802.1X and WISPr standards
If you need advice:
We can recommend certified WiFi partners (Cisco, Aruba, Ruckus, Ubiquiti, etc.), but the final choice is yours. Some of our partners also offer WiFi hardware bundled with the MultiBox to simplify the purchase.
Yes. We have a dedicated partner programme for MSPs (Managed Service Providers), network integrators and IT resellers.
Benefits of the partner programme:
- Preferential pricing - Volume discounts on MultiBox licences
- Multi-client Cloud solution - Offer Netinary as a white-label service to your customers
- Dedicated technical support - Priority partner hotline, technical training
- Sales tools - Sales documentation, presentations, demo environment
- Sales support - Pre-sales support, participation in customer meetings
- Attractive margins - A win-win business model
Become a Netinary partner and offer our solutions to your end customers.
Support & Maintenance
Netinary offers several levels of support depending on your needs and your contract.
Standard Support (included in the maintenance contract):
- Phone hotline - Technical support in French, business hours (9 am-6 pm)
- Email support - Response within 24 business hours
- Customer portal access - Support tickets, knowledge base
- Technical Wiki access - Full documentation, FAQ, guides
- Software updates - Security fixes and minor versions
Premium Support (optional):
- 24/7/365 support - On-call phone support outside business hours
- Guaranteed response times - SLA with penalties (e.g. response < 2h for P1)
- Priority access - Priority handling of your tickets
- Project guidance - Architecture advice, optimisation, best practices
Support is provided by our French engineers, experts in the MultiBox solution.
MultiBox updates are simple and secure, with minimal impact on your service.
Types of update:
- Security fixes - Deployed as soon as available (critical), with automatic notification
- Minor updates - Bug fixes, improvements (e.g. v3.2.1 → v3.2.2)
- Major updates - New features (e.g. v3.2 → v4.0, requires active maintenance)
Update methods:
- Automatic - Automatic download and installation (configurable)
- Manual - You decide when to apply updates
- Assisted - Our technicians schedule and carry out the update for you
Security:
- Automatic backup - Full backup before any update
- Instant rollback - One-click rollback if there is a problem
- Maintenance window - Scheduling during off-peak hours (night, weekend)
- High availability - Update without interruption on clusters (PMB/CMB)
In the event of a MultiBox hardware failure, several options are available depending on your contract and the level of criticality.
Option 1: Hardware replacement
- Remote diagnosis - Rapid identification of the problem
- Dispatch of replacement hardware - Shipped within 24-48h (depending on contract)
- Configuration restore - Reapplication of your backup to the new hardware
- Return of faulty hardware - After-sales service handled by Netinary
Option 2: Virtualisation / Cloud
- Virtual MultiBox - Deployable on your existing VMware/Hyper-V infrastructure
- Cloud failover - Temporary redirection to a Netinary cloud instance
- No hardware dependency - Immediate restore on a new server
Option 3: High Availability (Prime/Cloud MultiBox)
- Active-active clustering - 2+ MultiBox in a cluster (load balancing)
- Automatic failover - No service interruption if a node fails
- Geographic redundancy - MultiBox across several data centres (Cloud)
With our automatic backups (local + cloud), your data and configuration are always protected.
Yes. We offer comprehensive training so that your teams fully master the MultiBox.
Administrator Training (2 days):
- Installation and initial configuration
- User and group management
- Captive portal configuration
- Integrations (PMS, LDAP, payment)
- Monitoring and reporting
- Troubleshooting and maintenance
User Support Training (1 day):
- Creation and management of WiFi accounts
- Handling common incidents (forgotten password, etc.)
- Using the management interface
- Viewing basic reports
Available formats:
- On site - Training at your premises (recommended)
- Remote - Video conferencing with screen sharing
- At our premises - Inter-company training in Paris
All training includes documentation, hands-on exercises and access to our e-learning platform.
There are several channels to reach our technical support depending on the urgency.
Support channels:
- Phone - Support hotline (business hours 9 am-6 pm, number provided to customers)
- Email - support@netinary.com (response within 24 business hours)
- Customer portal - Open tickets online with tracking (secure access)
- Live chat - Via the customer portal (business hours)
Priority levels:
- P1 - Critical - Service completely down (response < 2h)
- P2 - Urgent - Degraded service, significant impact (response < 4h)
- P3 - Normal - Inconvenient but workable issue (response < 1 business day)
- P4 - Low - Question, request for information (response < 2 business days)
Self-service resources:
- Technical Wiki - wiki.netinary.com (guides, FAQ, video tutorials)
- Knowledge base - Articles on resolving common problems
- Community forum - Discussions with other Netinary users
For any emergency outside business hours (Premium customers), a 24/7 on-call number is provided.
Haven't found the answer to your question?
Our team is available to answer all your questions about Netinary and to support you with your project.